Coachman Terms of Use

Bosgo Transportation LLC

Effective date: May 26, 2026

IMPORTANT NOTICE: These Terms include a binding arbitration agreement and a class-action waiver in Section 18. Please read those provisions carefully. By using Coachman, you agree to resolve disputes with Bosgo Transportation LLC through individual arbitration rather than in court, except for the limited matters described in Section 18.

1. Agreement to These Terms

These Terms of Use (the “Terms”) are a contract between you and Bosgo Transportation LLC (“Coachman,” “we,” “us,” or “our”). They govern your use of the Coachman: Preferred Chauffeur mobile application, our websites at bosgotransportation.com, and any related services we provide (collectively, the “App”).

By creating an account, signing in, or using the App, you agree to these Terms and to the Coachman Privacy Policy. If you do not agree, do not use the App.

These Terms supersede the prior version dated 5/10/2026 in their entirety.

2. Who May Use Coachman

Age. You must be at least 18 years old to create an account or use the App. By using the App, you represent that you are 18 or older.

Geography. Coachman is offered for use in the United States. We do not direct the App to users outside the United States. If you access the App from elsewhere, you do so on your own initiative and at your own risk.

Capacity. You represent that you are legally able to enter into a binding contract, that you are not barred from receiving the App’s services under applicable law, and that you will use the App only for lawful purposes consistent with these Terms.

Eligibility we may verify. We may, at our discretion, decline to provide the App to anyone, suspend or terminate accounts that we reasonably believe violate these Terms, and require verification of identity or eligibility before allowing certain features.

3. What Coachman Is, and What It Is Not

Coachman is a software platform. The App helps you discover independent chauffeur service providers (each, a “Provider”), request quotes for chauffeur services, accept bookings, communicate with Providers, and pay for services rendered by Providers.

Coachman is not a transportation carrier, livery operator, charter-party carrier, transportation network company, or transportation broker. Coachman does not own or operate vehicles, employ chauffeurs, dispatch rides, set fares, set cancellation policies, set wait-time policies, provide insurance for transportation, or hold transportation licenses. Coachman does not provide transportation. Providers do.

Providers are independent businesses. Each Provider is solely responsible for its transportation services, vehicles, drivers, chauffeurs, employees, contractors, dispatch, fares, deposits, wait-time and cancellation policies, no-show policies, refund decisions, customer service, licensing, permits, insurance, vehicle inspections, driver qualifications, background checks, and compliance with federal, state, and local laws. Providers are not Coachman’s employees, agents, partners, joint venturers, or franchisees, and Coachman is not their agent.

Your contract for transportation is with the Provider. When you accept a quote, you enter into a separate agreement with the Provider for the transportation services described in that quote. Coachman is not a party to that agreement. Any rights or obligations you have regarding the transportation service itself are between you and the Provider.

We do not screen Providers. Coachman does not perform background checks on Providers, chauffeurs, or vehicles, and we do not independently verify Provider licensing, insurance, driving records, vehicle condition, or fitness to operate. Information shown about a Provider in the App is supplied by the Provider or by third parties and may be incomplete, out of date, or inaccurate. You are responsible for evaluating any Provider before booking, riding, or paying.

4. Your Account

Creating an account. You may sign in by phone (using a one-time code) or by email and password. You agree to provide accurate, current, and complete information and to keep it accurate, current, and complete.

Your responsibility. You are responsible for all activity on your account. Keep your sign-in credentials confidential. Do not share your account, lend your device, or permit anyone else to use your account. Notify us promptly at support@bosgotransportation.com if you believe your account has been compromised or used without your permission.

One account per person. You may not maintain more than one Coachman account, impersonate another person, or use another person’s account.

5. Quotes, Bookings, and the Provider Relationship

5.1 Requesting a quote

You can request quotes only from a Provider to whom you are connected. To become connected, you may receive a Provider invite or send a connection request to a Provider. A Provider may accept or decline your request in its sole discretion. You may be connected to one Provider at a time.

5.2 Quote pricing

The Provider sets the price for each quote, including any deposit, full-fare amount, surcharge, or other component. Pricing reflects the Provider’s policies, route, date and time, vehicle selection, passenger and luggage counts, and other ride-specific factors. Coachman does not set fares, does not negotiate fares on your behalf, and does not guarantee that any quoted price is the lowest available.

5.3 Accepting a booking

A booking is confirmed only when you accept a priced quote in the App and any required payment authorization succeeds (see Section 6). Until then, no contract for transportation has been formed with the Provider. Availability is not guaranteed, and a Provider may cancel, reject, or modify a booking subject to its own policies and applicable law.

5.4 Information shown about Providers

The App may display a Provider’s name, profile, fleet, reviews, cancellation policy, contact information, and service-area details. This information is supplied by the Provider or by third parties (for example, mapping or flight data services) and may be inaccurate, out of date, or incomplete. You should verify all material details (including price, vehicle, pickup time, and cancellation terms) directly with the Provider before relying on them.

6. Payments

6.1 Payment processing through Stripe

Payments through the App are processed by Stripe, Inc. (“Stripe”). When you save a payment method or pay a quote, you are using Stripe’s services and you also agree to be bound by Stripe’s Services Agreement and Stripe’s privacy practices. Coachman does not receive, store, or have access to your full card number, card verification code, or other raw card credentials. Stripe handles those data.

6.2 Provider connected accounts

Charges are made by the Provider, not by Coachman. Each Provider connects its own Stripe account to the App. When you authorize or accept a charge, the charge is created on the Provider’s Stripe account and the Provider is the merchant of record for that transaction. Coachman is not a party to the payment transaction and does not take title to your funds.

6.3 Types of charges

Depending on the Provider’s configuration and what you agree to in the App, the App may initiate the following types of charges:

6.4 Authorization for off-session charges

By saving a payment method and accepting a quote that contemplates a later balance charge, you authorize the applicable Provider, through Stripe, to charge your saved payment method without further action from you for amounts due under the booking (including the remaining balance after a completed ride).

You also authorize re-attempts after a declined or failed authorization where commercially reasonable. You may revoke authorization for future charges by removing the saved payment method or by contacting the Provider, but doing so does not extinguish amounts already owed for services rendered or contractually due.

6.5 Receipts, taxes, and surcharges

Receipts and tax treatment for transportation services are the responsibility of the Provider. Any taxes, tolls, airport surcharges, or fees imposed on the ride are reflected in the price you authorize and are remitted by the Provider as applicable.

6.6 Disputes with charges

If you believe a charge is incorrect, please first contact the Provider directly using the contact information shown in the App. If you cannot resolve the issue with the Provider, you may contact Coachman support at support@bosgotransportation.com and we will use commercially reasonable efforts to help facilitate a resolution. Coachman is not obligated to issue refunds or credits for Provider-issued charges. Refund decisions are made by the Provider in accordance with its policies and applicable law. Nothing in this section limits any chargeback rights you have under your card issuer’s rules or applicable law.

6.7 Coachman fees

Coachman does not currently charge passengers a separate platform fee. If we introduce such a fee in the future, we will give you advance notice in the App or by email before the fee takes effect, and you may decline by ceasing to use paid features.

7. Cancellations, No-Shows, and Refunds

7.1 Provider sets the policy

Cancellation policies are set by each Provider, not by Coachman. The App displays the Provider’s cancellation policy on the Provider’s profile and at relevant points in the booking flow. Typical policies divide the time remaining before pickup into bands (for example, 0–2 hours, 2–6 hours, 6–12 hours, and 12+ hours), with corresponding refund or fee outcomes. You should review the applicable policy before booking and before cancelling.

7.2 How to cancel

You can cancel a confirmed booking from the trip detail screen until live trip tracking begins. After live tracking begins, you cannot cancel from the App and must contact the Provider directly.

7.3 What you may owe

Depending on the Provider’s cancellation policy, the time of cancellation, and whether you are a no-show, you may forfeit a deposit, owe a cancellation fee, or be charged a no-show fee. These amounts are determined and assessed by the Provider, not by Coachman.

7.4 Service changes by the Provider

A Provider may cancel, delay, modify, or refuse a booking subject to its own policies and applicable law (for example, if a chauffeur is unavailable, the vehicle is unsafe, or you cannot be reached at pickup). If a Provider cancels or modifies your booking, your remedies and any refund or rescheduling rights are governed by the Provider’s policy and applicable law.

8. Your Responsibilities

You agree to use the App and any ride services lawfully, respectfully, and consistent with these Terms. In particular, you agree to:

Children and guests. If you book a ride that includes a minor, you are responsible for arranging an appropriate child restraint with the Provider in advance and for ensuring that an authorized adult accompanies the minor unless the Provider explicitly agrees otherwise. Coachman does not facilitate unaccompanied-minor transportation.

9. Your Content

9.1 What is “your content”

“Your Content” means anything you submit through the App, including chat messages, reviews, ratings, ride notes, special requests, guest profile details, profile photos, content reports, support messages, and feedback.

9.2 License to Coachman

You retain ownership of Your Content. By submitting Your Content, you grant Coachman a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, process, transmit, display, modify (for formatting), and use Your Content as needed to operate, secure, support, improve, and provide the App, to share with the relevant Provider as part of a booking, to enforce these Terms, and to comply with legal obligations. This license continues for any retained or anonymized records as described in our Privacy Policy and survives termination of your account for those records.

Reviews and ratings. Reviews and ratings you submit may be displayed to other users on Provider profiles. If you delete your account, public review snippets may be retained in anonymized form.

9.3 Content rules

You may not submit content that:

9.4 How we moderate

The App applies an automatic check that filters a limited set of abusive or explicit content before chat messages and reviews are posted. You can also report messages, reviews, or users through in-app controls, and you can block another user from messaging you in trip chat. We may remove, hide, restrict, or take other action on Your Content or your account when we reasonably believe it violates these Terms, harms users or Providers, or is required by law. Our moderation is not perfect, and we do not guarantee that we will review or act on any particular report.

9.5 No reliance on user content

Reviews, ratings, and other user content reflect the views of the individual contributor. Coachman does not endorse or verify user content and is not responsible for its accuracy.

10. License to Use the App

Subject to these Terms, Coachman grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on devices you own or control for your personal, non-commercial use of chauffeur services.

You agree not to: (a) copy, modify, distribute, sell, lease, or sublicense any portion of the App; (b) reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent expressly permitted by applicable law; (c) bypass or circumvent security or access controls; (d) use the App to send unsolicited communications, to scrape or harvest data, to operate a competing service, or to train any machine-learning model; (e) interfere with the operation of the App, its servers, or networks; or (f) use the App in a way that violates applicable law or these Terms.

11. Third-Party Services

The App relies on services operated by third parties, including Stripe (payments), Supabase (backend hosting), Resend (transactional email delivery), Google Maps Platform (mapping and routing), Mapbox (map rendering), FlightAware and OAG (flight data), Expo (push notification delivery), Apple, Google, and others. These services have their own terms and privacy practices. Coachman is not responsible for the availability, accuracy, quality, security, or content of third-party services. Where a third party imposes additional terms on your use of features that rely on its service, those terms apply to your use of those features.

12. Notifications and Communications

12.1 Push notifications and in-app alerts

If you grant the App permission, we may send push notifications about quotes, ride status, payment and billing activity, Provider messages, and account or security events. You can change push notification settings at any time in your device’s system settings or in the App.

12.2 Email

We may send transactional emails relating to your account, authentication, security, payments, bookings, support, and provider-related activity to the email address associated with your account. We may use third-party email service providers, including Resend, to deliver and monitor those transactional emails.

12.3 SMS and phone

We may send text messages for limited, transactional purposes such as one-time verification codes during sign-in. Message and data rates may apply. We do not currently send marketing SMS. The App may open your device’s phone or SMS apps to help you contact a Provider; those communications are between you and the Provider and are subject to your carrier’s terms.

12.4 Marketing communications

If we send any marketing communications in the future, we will give you the ability to opt out as required by applicable law (including the CAN-SPAM Act and, where applicable, state law).

13. Suspension and Termination

13.1 By you

You may stop using the App at any time. You may delete your account from Account → Delete Account in the App, or by contacting privacy@bosgotransportation.com. Deletion behavior, including what is removed, anonymized, or retained, is described in our Privacy Policy.

13.2 By us

We may suspend or terminate your account or restrict access to all or part of the App at any time if we reasonably believe that you have violated these Terms, that your use poses a risk to users, Providers, Coachman, or others, or that suspension is required by law. Where reasonably possible and not prohibited by law, we will give you notice before doing so. Termination does not relieve you of obligations that arose before termination, including obligations to pay Providers for services rendered.

13.3 Effect of termination

Sections that by their nature should survive termination will survive, including without limitation Sections 3 (role disclaimers), 9.2 (license to your content), 14 (disclaimers), 15 (limitation of liability), 16 (indemnification), 18 (dispute resolution), 19 (governing law and venue), and 20 (general).

14. Disclaimers

The App is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Coachman and its affiliates, officers, employees, contractors, suppliers, and licensors (collectively, the “Coachman parties”) disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising from course of dealing or usage of trade.

Without limiting the foregoing, the Coachman Parties do not warrant that: (a) the App will be uninterrupted, secure, error-free, or available in any location or at any particular time; (b) any information provided by a Provider or third party (including price, availability, routes, flight data, maps, profile information, or reviews) is accurate, complete, or current; (c) any Provider, chauffeur, or vehicle is qualified, licensed, insured, or suitable for your needs; or (d) any defect or error in the App will be corrected.

Coachman does not provide transportation. You acknowledge that booking and riding with a Provider involves inherent risks, including those associated with motor vehicles, road conditions, weather, traffic, and the conduct of drivers and other parties. To the maximum extent permitted by law, you assume those risks and look solely to the Provider (and to any applicable insurance) for remedies arising from the transportation service itself.

Some jurisdictions do not allow the exclusion of certain warranties. To that extent, the exclusions above apply only to the maximum extent permitted by applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will the Coachman Parties be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or other intangible losses, arising out of or relating to your use of (or inability to use) the App, any ride or booking arranged through the App, any Provider’s acts or omissions, or these Terms, even if a Coachman Party has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the total cumulative liability of the Coachman Parties to you for all claims arising out of or relating to these Terms or the App will not exceed the greater of (a) one hundred U.S. dollars (US$100), or (b) the total amounts you paid to Coachman directly (not amounts paid to a Provider) in the twelve (12) months preceding the event giving rise to the claim.

These limitations form an essential basis of the bargain between you and Coachman. They apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the limitation or exclusion of certain damages; to that extent, the limitations above apply only to the maximum extent permitted by applicable law, and nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be limited under applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Coachman Parties from and against any and all claims, demands, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use or misuse of the App; (b) your breach of these Terms; (c) Your Content; (d) your interactions with any Provider, chauffeur, or other user, including in the vehicle, before pickup, or after drop-off; (e) your violation of any law or the rights of any third party; or (f) any inaccurate information you provide. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense. You may not settle any matter without our prior written consent.

17. Intellectual Property

The App, including its software, design, logos, trademarks, service marks, trade names, text, graphics, and other content (excluding Your Content and Provider content), is owned by Coachman or our licensors and is protected by U.S. and international intellectual-property laws. Except for the limited license granted in Section 10, these Terms do not grant you any right, title, or interest in the App or any of our intellectual property.

Some visual assets, illustrations, or marketing images used in the App may be created, edited, or enhanced using artificial intelligence tools. Coachman uses these assets as illustrative app content only and does not present them as real passengers, providers, chauffeurs, vehicles, endorsements, or actual ride events unless expressly stated.

Trademarks. “Coachman,” “Bosgo Transportation,” and our logos are trademarks or service marks of Bosgo Transportation LLC. You may not use them without our prior written consent.

Copyright complaints. If you believe content available through the App infringes your copyright, send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) to dmca@bosgotransportation.com, or by mail to the address listed in Section 21, attention: DMCA Agent. We may remove or disable access to allegedly infringing content and may terminate the accounts of repeat infringers.

18. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this section carefully. It requires you to resolve most disputes with Coachman through binding individual arbitration and limits the ways you can seek relief from us.

18.1 Informal resolution first

Before starting a formal proceeding, you and Coachman agree to try to resolve any dispute informally. You agree to first send written notice describing the dispute, your contact information, and the relief you seek to legal@bosgotransportation.com (or by mail to the address in Section 21, attention: Legal). The parties will negotiate in good faith for at least 60 days after notice is received. Only after that period may either party start an arbitration. The statute of limitations on any claim will be tolled during the informal resolution period.

18.2 Agreement to arbitrate

You and Coachman agree that any dispute, claim, or controversy arising out of or relating to these Terms or the App (a “Dispute”), whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved by binding individual arbitration, except as set out in Section 18.5. This includes Disputes that arose before you accepted these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

18.3 How arbitration works

The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures (or the JAMS Comprehensive Arbitration Rules if the amount in controversy exceeds $250,000), as modified by this Section. The rules are available at https://www.jamsadr.com. The arbitration will be conducted by a single neutral arbitrator. The seat of arbitration will be Suffolk County, Massachusetts, but hearings may be held by telephone or videoconference if all parties agree, and you may attend a hearing remotely in any event. The arbitrator has exclusive authority to decide all issues, including the scope, applicability, enforceability, or formation of this arbitration agreement, except that a court may decide whether Section 18.4 (class-action waiver) is enforceable.

18.4 Class-action waiver

You and Coachman agree that each may bring claims against the other only on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of representative proceeding. If a court decides that this class-action waiver is unenforceable as to a particular claim or request for relief, that claim or request for relief will be severed from the arbitration and brought in court, while all other claims must still be arbitrated.

18.5 Exceptions

Despite Sections 18.2 and 18.4, either party may: (a) bring an individual claim in small-claims court in the county of your residence or in Suffolk County, Massachusetts, so long as the matter remains in small-claims court and is brought on an individual basis; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent or stop infringement, misappropriation, or unauthorized use of intellectual-property rights; and (c) participate in any settlement or relief offered by a government regulator. Either party may also choose to pursue a Dispute in a court of competent jurisdiction if the other party has not initiated arbitration within 60 days after a written demand.

18.6 Costs and fees

Each party will bear its own attorneys’ fees and costs in arbitration except as expressly provided by the arbitration rules, the arbitrator’s award, or applicable law. Arbitration filing, administrative, and arbitrator fees will be allocated according to the JAMS rules; if the rules require Coachman to pay your filing fee or other fees because of the amount in controversy, we will do so.

18.7 Opt-out

You may opt out of this arbitration agreement and class-action waiver by sending written notice to legal@bosgotransportation.com within 30 days after you first accept these Terms or any update to this Section 18 that materially affects arbitration. Your notice must include your full name, the email and phone number associated with your account, and a clear statement that you wish to opt out. An opt-out will not affect any other provision of these Terms and is the only way to opt out of arbitration.

18.8 Survival

This Section 18 will survive termination of your account or these Terms.

19. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles, and by applicable U.S. federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except for matters subject to arbitration under Section 18 or to small-claims court, you and Coachman agree to the exclusive jurisdiction of, and venue in, the state and federal courts located in Suffolk County, Massachusetts, and you waive any objection to such jurisdiction or venue based on inconvenient forum, lack of personal jurisdiction, or otherwise.

20. General

Entire agreement. These Terms, together with the Privacy Policy and any other written agreements you have entered into with Coachman regarding the App, form the entire agreement between you and Coachman regarding the App and supersede any prior or contemporaneous understandings.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other.

Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms in whole or in part without restriction, including in connection with a merger, acquisition, reorganization, financing, or sale of assets. Any attempted assignment in violation of this section is void.

Force majeure. Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, labor disputes, network or utility failures, or third-party service outages.

Relationship. These Terms do not create any joint venture, partnership, agency, franchise, or employment relationship between you and Coachman.

Notices. Notices to you may be given by email to the address associated with your account, by in-app notice, or by posting on our website. Notices to us must be sent to legal@bosgotransportation.com or by mail to the address in Section 21.

Headings. Section headings are for convenience only and do not affect interpretation.

Updates. We may update these Terms from time to time. The effective date at the top of these Terms will indicate when they were last updated. For material changes, we will give you reasonable advance notice in the App or by email before the change takes effect. Your continued use of the App after the effective date of an update means you accept the updated Terms. If you do not agree to an update, you must stop using the App and may delete your account.

21. Special Terms for the Apple App Store

If you downloaded the App from the Apple App Store, the following additional terms apply:

22. Contact

Bosgo Transportation LLC

Support: support@bosgotransportation.com

Privacy: privacy@bosgotransportation.com

Legal notices and arbitration demands: legal@bosgotransportation.com

Copyright/DMCA: dmca@bosgotransportation.com

Phone: 857-364-7336

© Bosgo Transportation LLC. All rights reserved.