Coachman Support

What We Can Help With

Contact Coachman support for help with:

• Signing in or accessing your passenger account
• Quote requests and provider connection questions
• Reservations shown in the app
• Payment or saved-card questions in Coachman
• Notification settings
• App issues, bug reports, and product feedback
• Account deletion and privacy requests

Provider Dispatch And Active Ride Help

When you are connected to a chauffeur service provider, Coachman may show that provider's dispatch phone or email inside the app. For active ride timing, pickup coordination, chauffeur or vehicle questions, provider cancellation or refund policies, or provider service quality issues, contact the connected chauffeur provider through the in-app Support screen when provider dispatch details are available.

Coachman support can help with app and account access and can help route questions, but independent chauffeur providers are responsible for their transportation services, dispatch, pricing, cancellation policies, refunds, vehicles, chauffeurs, insurance, and service quality.

For emergencies or immediate safety concerns, contact local emergency services first.

Privacy And Account Deletion

You can request account deletion in the Coachman app from Account > Delete Account. You may also contact privacy@bosgotransportation.com for privacy questions, data access requests, correction requests, or deletion help.

Feedback And Feature Requests

We welcome feedback about the passenger app. Email support@bosgotransportation.com with a short note and, if helpful, include:

• Topic: Idea, Bug, Pricing, or Other
• What you expected to happen
• What actually happened
• Your device model and iOS version
• A screenshot, if it helps explain the issue